| | Troubleshooting Problem with displaying maps using Microsoft Internet Explorer: If you're having trouble using VZ Navigator Website with your Microsoft Internet Explorer browser, please follow the steps below to try to resolve the problem: Clear the Browser's cache - to do so in Internet Explorer 6.0 or later: - Open IE and click "Tools"
- Select "Internet Options"
- Click "General", if it isn't already selected
- Under the heading "Temporary Internet files", click "Delete Files..."
- Click "OK" to exit
- Close browser window and relaunch
Make sure JAVASCRIPT, ACTIVE-X, and BINARY BEHAVIORS are enabled - to enable these browser settings in IE: - Click "Tools"
- Click "Internet Options"
- Click the "Security" tab
- Click the "Custom Level" button
- Verify that the "Enable" button next to "Run ActiveX controls and plug-ins" is selected
If you're using XP, verify that the "Enable" button next to Binary and Script Behaviors is selected. If you're not using XP, continue to step six. Verify that the Enable button under Active scripting is selected. Click OK, then click OK again to save your changes. The easiest and safetest way to enable VZ Navigator maps in your browser is to add the VZ Navigator Website to your list of trusted sites in Internet Explorer. To do this: - Click "Tools"
- Click "Internet Options"
- Click the "Security" tab
- Select the "Trusted sites" icon, and click the "Sites" button
- Un-check the box "Require server verification for all sites in this zone
- In the "Add this Web site to the zome." text box, type: http://vznavigator.vzw.com (without quotes) and click "Add"
Click OK, then click OK again to save your changes. Finally, check for security settings and browser plug-ins, as some security programs and third-party browser plug-ins are designed to modify webpage content and may interfere with the map display. If applicable, please try temporarily disabling components that may disable our maps in your browser. FAQ - Frequently Asked Questions General | Q. | What is VZ Navigator Website? | | A. | VZ Navigator website allows you to: - Search for a location on map, find nearby businesses around an address or another business
- Get directions to a business or other points of interests (POI)
- View real time traffic conditions
- Send locations as 'place messages' to VZW phones and email addresses
- Synchronize the 'Recent Searches' and 'Favorites' on the web with 'Recent Searches' and 'Favorites' of VZ navigator on your phone
In effect VZ Navigator website is a companion to VZ Navigator mobile application. | | Q. | What is the URL for accessing VZ Navigator Website? | | A. | They are:
| | Q. | Do I need to have VZ Navigator mobile application in order to use VZ Navigator website? | | A. | No, you can map a place or search for businesses around a location. However, if you want to find places on the web and simply navigate to them with your GPS phone, then you need to have VZ Navigator on your phone.
If you have VZ navigator on your phone, then you can also share synchronize the 'Recent Searches' and 'Favorites' so that you would not have to search for them again on your phone. Finally, if you have VZ navigator on your phone, you can send a place message from VZ Navigator website to other people who have VZ navigator on their phone, so they can simply navigate to, map, and other things directly. | | Q. | Is there a log-in process to enter VZ Navigator Website? | | A. | Yes! However, it is only for VZW customers, as the log-in process expects users to enter their account information using their 10 digit VZW mobile number or alias name. | | Q. | I am a new VZW customer. How do I sign up for an account? | | A. | Register for an account directly from VZ Navigator website, or through other Verizon web portals such as vtext.com. | | Q. | Can I use my existing vtext account to log-in to VZ Navigator? | | A. | Yes | Mapping | Q. | What places can I map? | | A. | Any place in the United States. | | Q. | How do I view the map of a location in VZ Navigator? | | A. | Enter a complete address or partial address in the field called 'Where'. Partial address can be a zip code, city and state, a city name, or a state name. | | Q. | Which map will be displayed if I type a popular city name like Springfield? | | A. | You will see a list of all places matching the name that was entered in 'Where', in the left frame. VZ Navigator will continue to display the map of the United States until you select one of the places from the list on the left, at which time VZ Navigator will display the map of the selected city. For example, if you select Springfield, Massachusetts from the list, VZ Navigator will display that selection. | | Q. | How do I move around on the map to see what lies around the place on the map? | | A. | Pan and tilt in any direction on the map by pressing on the left mouse key (or touch tracker) and moving the mouse or touch tracker toward the desired direction. | | Q. | How do I zoom in and out on the map? | | A. | Zoom in and out by selecting the desired zoom level on the upper left side of the map. | | Q. | How do I prevent the inset map from covering up important parts of the main map? | | A. | Click on the arrow in the upper left to minimize the inset map (aka the mini-map). Click it again to restore it. | | Q. | How do I get a latitude and longitude for an address or location on the map? | | A. | Click on the 'details' tab on the location bubble to see the latitude and longitude of the map. | | Q. | Why does the map of a location appear to be incorrect? | | A. | Verizon Wireless partners with Networks In Motion to bring you up to date mapping information. The rendered map data is updated every three months by our map data provider, Navteq. To report an error or ommission in the Navteq mapping database please complete the following form. | Traffic | Q. | How do I see the traffic conditions on the map? | | A. | Click on the 'Traffic' button at the top left corner of the map and the button color changes to Red and the traffic flow colors appear on the roads, representing the relative speeds. | | Q. | What do the colors representing traffic mean? | | A. | The colors indicate the difference between the reported speed and the free flow speed for that segment of the road.
| Color | What does it Mean? | | | Reported speeds are less than the free flow speeds by 66% or more. | | | Reported speeds are less than the free flow speeds by more than 33%, but under 66%. | | | Reported speeds are within 33% of the free flow speed. | | | Q. | The 'Traffic' button is grey when I clicked it and it is still grey and I see no red, yellow, green colors on the map. Does that mean there is no traffic in the area around me? | | A. | It means that you need to zoom in more, at which time, the traffic button changes from grey to black indicating that there traffic conditions are displayed at that zoom level. | | Q. | I clicked on the traffic button, and it changed to red, but I do not see any of the colors representing traffic flow. What does that mean? | | A. | It means that there is no reported traffic around the location you selected. Real time traffic data is typically available for major arteries such as freeways, highways, and other major roads. | | Q. | How do I get the details about the traffic incidents that I see on the map? | | A. | Click on the incident and the bubble will display the details about the incident. | Local Search | Q. | How do I search for a place of business of point of interest on the map? | | A. | Click on Local Search on top of the page, and then enter the name of type of business on 'What', followed by entering the location around which they like to conduct a search in 'Where'. | | Q. | How do I access my Recent Searches? | | A. | Press 'My Places' tab at the top of the map area followed by 'Recent Searches', or recall a place from the list of 'Recent Searches' in the left frame. | | Q. | How do I access my Favorites? | | A. | Press 'My Places' tab at the top of the map area followed by 'Favorites', or recall a place from the list of 'Favorites' in the left frame. | Directions | Q. | How do I get directions to/from a location? | | A. | If you want to use places in 'Recent Searches' or 'Favorites' as starting point and destination, click on the places in the left frame of the screen, and then click on either the 'From here' or 'To here' for each pair that you select, followed by 'Get Directions'. If you are getting directions from a new location to another new location, then click on the 'Directions' tab and type in the address for both. | | Q. | How can I see a better view of each turn on the map? | | A. | Click on the step in the left frame, and the map will show an inset of that turn at a higher zoom level with the direction that you would be traveling, relative to the traffic flow in all directions. | | Q. | Can I print the set of directions as my trip itinerary? | | A. | Yes, once the step by step direction are listed in the left, press 'Print', and a printable version of the directions will be displayed on the screen. | | Q. | I get directions without going through toll roads or HOV lanes? | | A. | Yes, while you are in the 'Directions' tab, press the 'Avoid' option to select HOV lanes and/or toll roads, if you wish to avoid them. | | Q. | If I plan to walk or take the bicycle to the destination, do I need change anything on the web? | | A. | Yes, the default setting is 'car'. So while you are in the 'Directions' tab, press the 'Vehicle' option to specify 'Pedestrian' or 'Bicycle', you may get a more optimal route. | Messaging | Q. | What is the difference between a place message and a SMS? | | A. | A location message contains a location object and optional text about the local message, and is generated through VZ Navigator (website or mobile application) and is received as recognized as such by the VZ Navigator mobile application; whereas a SMS is a standard text message and is sent from vtext.com website to VZW handsets, and received as SMS by those handsets. | | Q. | What is a place message? | | A. | A place message consists of a set of information about a Points Of Interest (POI), including the business name, its address, longitude/latitude, phone number; that can be sent from the VZ Navigator website to VZW handsets.
A place message is received and recognized by VZ Navigator as a valid location object and users can request a map or route to/from that place without having to re-enter the location's address or geo-codes in the GUI of VZ Navigator.
If you are not a VZ Navigator subscriber, then you would receive a standard text message of the location's address, and not a place message. Similarly, the address of the place is received as text by email recipients. | | Q. | How many characters can I receive in my text messages? | | A. | VZ Navigator can support up to 160 characters accompanying each location message. | | Q. | What happens if the maximum character length is exceeded? | | A. | VZ Navigator application only allows 160 characters to be typed in. As a result, the recipients will only see up to 160 characters. | | Q. | How do I know if a location message has arrived on my phone? | | A. | The location message leverages both audible and visual notifications on most phones, when a message has been received. Once a Place message has been received by the phone, a screen pops up informing the user that a VZ Navigator New Place Message has been received, followed by the time and date of the message, as well as the options to view the place message then or at a later time. The contents of this notification pop up screen are similar to the screen that pops up when a SMS is received. | | Q. | If I have my phone turned off, will I still receive text messages? | | A. | Yes, the new place message notification will pop up momentarily after you turn on the phone. | | Q. | How do I know who sent the place message? | | A. | The sender is identified by their mobile number or alias and the domain name vtext.com- for example:
9495551212@vtext.com or john987@vtext.com | | Q. | Where do place messages end up after I receive them? | | A. | All place messages that were received and sent on that phone are kept under 'Messages' off of the main menu of VZ Navigator mobile application. | | Q. | How many place messages can I store in my phone? | | A. | Up to 100 place messages. | | Q. | What happens if I receive place messages while my inbox in full? | | A. | As the inbox starts to reach its capacity, users will receive notification so that they can take the necessary actions, and remove older messages to make room for new ones. | | Q. | How do I know if additional incoming place messages were sent if the place message Inbox was full? | | A. | After removing some place messages from inbox, the user can sync the phone with web to retrieve any incoming messages that were not received while the inbox was full. | | Q. | If I am on a call, will I still receive text messages? | | A. | Yes, VZ Navigator supports the ability to talk and receive place messages simultaneously. In these scenarios, users are prompted with a new place message notification and the option to view the message then or later; however, this can vary on phones. If you are on a call, some phones will allow you to continue receiving messages while others will deliver messages after the call is completed. | | Q. | Whom can I send place messages to? | | A. | From both VZ Navigator website and mobile application, users can send place messages to other VZ navigator users, VZW customers who are not subscribing to VZ Navigator, and all valid email addresses. | System Requirements VZ Navigator Website currently supports the following browsers: - IE 6.0+ (MS-Windows)
- Firefox 0.8+ (MS-Windows, Mac OS, Linux)
- Safari 1.2.4+ (Mac OS)
- Netscape 7.1+ (MS-Windows, Mac OS, Linux)
- Mozilla 1.4+ (MS-Windows, Mac OS, Linux)
- Opera 8.02+ (MS-Windows, Mac OS, Linux)
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